Support for existing service scheme customers

Priority Support for Serviced Equipment

If your equipment has been serviced by Trimbio within the last 12 months and has developed a fault, you're in the right place. As one of our Service Scheme customers, you benefit from enhanced technical support, giving you faster access to our experienced service team and engineers to help get your equipment back up and running as quickly as possible.

Many issues can be diagnosed and resolved over the phone, saving you time and reducing disruption to your clinic or practice. If an on-site visit or workshop repair is required, Service Scheme customers also benefit from reduced call-out and labour rates, helping to keep repair costs to a minimum.

Please complete the form below with as much information as possible, including details of the fault and the equipment affected. This allows our engineers to assess the issue before contacting you, helping us provide the quickest and most effective solution. Once we receive your submission, a member of our service team will be in touch to discuss the next steps.

Whether you need support for a treatment couch, electrotherapy device, laser, shockwave unit, ultrasound machine, or other medical or veterinary equipment, our experienced engineers are here to help keep your equipment performing at its best.

Please email any relevent photos/videos to serviceadmin@trimbio.co.uk