Privacy Policy

Trimbio ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

As part of undertaking normal business activities, we (Trimbio) collect and process personal data relating to prospective customers, customers and former customers. As a data controller of this information, the organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

The address and contact details of the data controller (Trimbio) are set out at the end of this privacy notice.

What information do we collect?

Trimbio collects a range of information about you in the course of undertaking their normal business activities. This may include:

  • Your name, address and contact details, including email address and phone number;
  • Details on the products / devices you have
  • Any support calls or complaints made to us during your contract

Trimbio may collect this information in a variety of ways. For example data may be collected in our enquiry forms or over the phone during the enquiries and sales process, support calls and calls with our engineers & sales team or via email. The majority of your personal data will be collected during the enquiries and contract process by our Sales and Service teams.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

 

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Why does Trimbio process personal data?

We need to process your data to respond to any enquiries and to fulfil any contracts we have with you.

We will process your personal data during the duration of the enquiry and sales process on a contractual legal basis, as at these stages it is deemed that you are considering entering into a contract with us. As a customer, we will process your personal data in order to fulfil contractual terms and agreements.

In some cases, we need to process data to ensure that we are complying with legal obligations. For example, it is mandatory for us to hold invoice information for 7 years, from the date of invoice, in order to fulfil any potential obligations with HMRC or other government body. We also need to comply with Medical Device regulations regarding traceability of Devices, this requirement does not currently have a time limit set. This processing will be applicable to both current customers and former customers.

Trimbio has a legitimate interest in processing your personal data throughout the duration of your contract. Processing data from our customers is in our commercial interests as it allows us to continuously evaluate our products and services and make various improvements to improve the customer experience. It will also enable us to ensure we are constantly providing the level of support expected by our customers. We may also need to process data from our clients to respond to or defend against a legal claim.

If you chose to end any contractual agreement that you may have with us, we may continue to process your information for analytical purposes and legitimate interests for future identification purposes, such as to comply with legislation.

Where does Trimbio store your data?

We store all personal data and other information regarding your Business on our IT systems, including databases and email systems. This is stored securely in off-site UK certified data centres with appropriate technical and organizational security measures in place, including DDoS Protection, WAF, redundancy and back up.

Who has access to data?

Your information will be shared internally across various teams in order to complete the enquiry process and/or fulfil your contract. This includes members of our sales team, service team, our accounts team and our management team if access to the data is necessary for the performance of their roles.

We will only share your data with third parties at your request or where required by law. For example, if you wish to work with any of our partners, at your request, we will share your basic information with them to enable this.

How does Trimbio protect data?

We take the security of your data seriously. We have internal polices and controls in place to ensure that your data is not lost, accidently destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does Trimbio keep data?

If a prospective customer does not enter into a contractual agreement with Trimbio, we will hold your personal data for 2 years after the last contact from you.  Our sales team may attempt to contact you intermittently throughout this retention period. If you give us consent for marketing you will be contacted via email throughout this time. If you state that you no longer wish to be contacted by us within this time frame, we will retain your information as long as required by law.

The organisation will hold all personal data throughout the duration of your contract. With regards to your invoices, we will hold them for 7 years from the invoice date due to legal obligations. We will delete all invoice data after 8 years.

Your rights

As a data subject, you have a number of rights. You can:

  • Access and obtain a copy of your data on request;
  • Require the organisation to change incorrect or incomplete data
  • Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • Object to the processing of your data where Trimbio is relying on its legitimate interests as the legal ground for processing; and
  • Withdraw your consent to us processing your data.

If you would like to exercise any of these rights, please contact Trimbio.

If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioners Office.

What if you do not provide personal data?

You are under no statutory obligation to provide data to Trimbio. However, if you do not provide the required information we may be unable to complete the enquiries process or fulfil the contract with yourselves.

Address and contact details of the data controller (Trimbio)

Unit 6B Mulberry Trading Estate

Foundry Lane

Horsham

West Sussex

RH13 5PX